PRIVACY POLICY

 

Last updated: August 2026

 

Deni Rayneau Art respects your privacy and is committed to handling your personal information carefully and responsibly.

 

This Privacy Policy explains what information we may collect, why we collect it, how we use and share it, and the choices and rights you have in relation to your information.

 

Deni Rayneau Art is operated by The Trustee for TRIBE ADVERTISING & DESIGN TRUST trading as Deni Rayneau Art, ABN 32 866 569 985 (“DRA”, “we”, “us” or “our”).

 

We handle personal information in accordance with applicable privacy laws and are committed to following the Australian Privacy Principles in the way we manage personal information.

 

1. Who this Privacy Policy applies to

 

This policy applies to personal information we collect in connection with Deni Rayneau Art, including through our website and mailing list, online programmes and memberships, workshops and classes, art retreats and other events, art sales and other purchases, enquiries, applications and correspondence, and our social media and online communities.

 

The information we collect will depend on how you interact with us.

 

2. The information we may collect

 

We may collect personal information such as:

 

• your name and contact details

• billing, booking and payment information

• the programmes, workshops, retreats, artworks or other services you purchase or enquire about

• your correspondence and communications with us

• information you provide through forms, surveys, applications or feedback

• information about your participation in our programmes, workshops or events

• photographs, video, artwork images, testimonials or other content you choose to provide or allow us to capture where relevant

• website and technology information such as your IP address, browser, device and interactions with our website or online platforms.

 

We only collect information that is reasonably necessary for our business and the services we provide.

 

3. Sensitive and retreat information

 

For some workshops, programmes, events and retreats, we may need additional information to help us provide the experience safely and appropriately.

 

This may include information about:

 

• health or medical conditions

• allergies and dietary requirements

• accessibility or support requirements

• emergency contacts

• travel arrangements

• travel, medical or cancellation insurance

• other information relevant to your safe participation.

 

We will only collect sensitive information where it is reasonably necessary for our activities and where you have consented to its collection, or where collection is otherwise permitted or required by law.

 

For retreats, we will provide an appropriate Privacy & Health Information Notice when sensitive information is collected, explaining what information is required, why we need it and who it may need to be shared with. We will seek consent where required.

 

4. How we collect information

 

Where practical, we collect personal information directly from you.

 

This may happen when you:

 

• make an enquiry or purchase

• join our mailing list

• book a programme, workshop, class, retreat or other experience

• complete a form or questionnaire

• communicate with us by email, phone, social media or another platform

• participate in one of our online communities or programmes

• provide feedback, testimonials or survey responses.

 

We may also receive information from service providers involved in delivering something you have booked or purchased, or from someone you have authorised to provide information on your behalf.

 

If you provide personal information about another person, such as an emergency contact, please make sure they are aware that you have provided their details and, where appropriate, have agreed to this.

 

Our website and online services may automatically collect some technical and usage information.

 

5. Why we use your information

 

We may collect, hold, use and disclose personal information to:

 

• provide the products, programmes, workshops, retreats and other services you have requested

• process bookings and payments

• communicate with you about your booking, purchase or participation

• manage retreat accommodation, transport, meals, activities and participant safety

• provide customer support

• administer our online programmes, memberships and communities

• respond to enquiries and complaints

• improve our services and understand how people engage with DRA

• maintain our business and financial records

• comply with legal, insurance, safety or regulatory requirements

• send you news, offers and information about DRA where permitted

• use photographs, video, artwork images or testimonials in DRA communications or marketing where permitted.

 

If you choose not to provide information we reasonably need, we may not be able to provide a particular service or allow you to participate in some activities.

 

6. Who we may share information with

 

We do not sell your personal information.

 

We may share information where reasonably necessary with organisations that help us operate DRA or provide services to you, including:

 

• payment processors and financial institutions

• website, email, course, community and technology providers

• cloud storage and IT providers

• accountants, lawyers, insurers and other professional advisers

• contractors and service providers working with DRA

• venues, accommodation providers, transport providers and activity providers involved in a retreat or event

• government, regulatory or emergency authorities where required or authorised by law, or where reasonably necessary to respond to a serious threat to life, health or safety.

 

We only share information that is reasonably necessary for the relevant purpose.

 

7. Overseas Retreats and Services

 

Some DRA activities involve retreats, events or service providers outside Australia.

 

At the date of this policy, overseas recipients may include service providers in Indonesia. As DRA’s overseas retreat programme expands, other countries may also be involved and, where practicable, the relevant country will be identified in the information provided for that retreat or event.

 

Where necessary to organise and safely deliver an overseas retreat or event, relevant personal information may be shared with the venue and other service providers in the country where the retreat or event is being held.

 

This may include relevant booking, dietary, health, accessibility, emergency contact or travel information where that information is needed to provide the experience or support participant safety.

 

We may also use technology, website, email, cloud-storage and other service providers that operate or store information outside Australia.

 

Where personal information is disclosed overseas, DRA will take reasonable steps appropriate to the circumstances to ensure that the information is handled appropriately and in accordance with applicable privacy requirements.

 

8. Email and marketing communications

 

If you have subscribed to hear from us, or where we are otherwise permitted to contact you, we may send you information about DRA programmes, workshops, retreats, artworks, events and other offerings. Where required, we will obtain consent before sending commercial electronic messages.

 

Our marketing communications will identify DRA and provide a simple way to unsubscribe. You can opt out at any time using the unsubscribe link in our emails or by contacting us at hello@denirayneau.com. We will honour opt-out requests in accordance with applicable law.

 

Unsubscribing from marketing does not prevent us from sending you necessary communications about something you have booked or purchased.

 

9. Website, cookies and analytics

 

Our website and online platforms may use cookies and similar technologies to help them function, understand how visitors use them and improve the experience we provide.

 

We may also use analytics or advertising tools to understand website activity and the effectiveness of our marketing.

 

You can usually control or disable cookies through your browser settings, although doing so may affect some website functions.

 

10. How we protect your information

 

We take reasonable steps to protect the personal information we hold from misuse, interference, loss and unauthorised access, modification or disclosure.

 

We generally hold personal information electronically in our email, cloud, booking, payment, course and business systems, with limited paper records where required. Some of these systems are operated by trusted third-party service providers.

 

Depending on the information and how it is held, these steps may include appropriate access controls, password protection, secure technology systems and the use of reputable service providers.

 

No system or method of transmitting information online can be guaranteed to be completely secure, but we take reasonable measures appropriate to our business and the information we hold.

 

We will also take reasonable steps to destroy or de-identify personal information when we no longer need it, unless we are required or permitted to retain it.

 

11. Accessing or correcting your information

 

You may ask us to provide access to personal information we hold about you or to correct information that is inaccurate, incomplete or out of date.

 

Please contact us at hello@denirayneau.com.

 

We may need to verify your identity before providing access or making a correction.

 

There may be limited circumstances in which we cannot provide access to some information. If that happens, we will explain our decision where required.

 

12. Privacy concerns or complaints

 

If you have a question or concern about how DRA has handled your personal information, please contact us first so we have an opportunity to address it.

 

Privacy Officer

Deni Rayneau Art

Email: hello@denirayneau.com

 

We will consider your concern and respond within a reasonable period. We may ask you for further information so we can properly look into the issue, and we will explain the outcome and any steps we have taken where appropriate.

 

If you are not satisfied with our response, you may also contact the Office of the Australian Information Commissioner.

 

13. Changes to this Privacy Policy

 

We may update this Privacy Policy from time to time to reflect changes to our business, services or legal obligations.

 

The current version will be available on the Deni Rayneau Art website and will show the date it was last updated.

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